We ship to the continental United States and verified countries. If you don't see your country listed, please email us and we will do our best to get it added to the list. We ship via FEDEX and USPS for all packages. You
choose the service option based on when you need the product. For APOs,
we ship via the US Postal Service.|
Fedex Ground Coverage Map from our office in Columbus, OH
for Fedex Ground and Fedex Home delivery
Orders placed by 3PM EST are usually shipped the same day
If shipping to a Residential address - you must choose Fedex Home delivery
Fedex Ground to business addresses - delivers M-F
Fedex Home to residential addresses - delivers T-Sa
SHIPMENT IS SENT WITH 'ADULT SIGNATURE REQUIRED' FOR VERIFICATION OF LEGAL PURCHASING AGE
Standard shipping rates apply. We do not mark up shipping to make additional profit.
All international shipments will be made via FedEx or USPS International and will be
billed to your credit card according to current rates calculated in real time.
For your convenience, we accept American Expess, Discover, Visa, and MasterCard. Personal checks must clear the bank before shipping your order.
We take pride in shipping our cigars from our facility in perfect condition. Any
claim regarding quality or quantity must be made within 5 days of receipt. Returns will be accepted with prior
100% Satisfaction Guarantee
If you are not 100% satisfied with any cigars that you purchase from us after you may return them within 21 days
for credit or refund for the amount of cigars returned, minus
shipping costs. Returns accepted only with original packaging
intact and remaining cigars must be properly humidified upon return.
Free Promotional Items: All defective
free/promotional items must be returned by customer at customer cost.
Replacement will be issued when it is received.
Directions for Returns:
Please contact us for a Return Merchandise
Authorization number within 3 days of receipt of your order to expedite
the return(s). When returning merchandise, please repack the item
carefully and return it INSURED within the prescribed time(s) above. We
will pay for return shipping if your package was damaged or it was our
error when it reached you.